President Obama and Communication Experimentation

OK. What’s the latest. The lastest is the “online town hall” today – another first. Q&A of the people, by the people, and for the people. How many people? White House estimates indicated some 67,000 watching online towards the end. How many questions? More than 100,000, with over 3.6 million “votes” in cyberspace to help rank the questions of most interest. CNN.com characterized the event as a kind of virtual meeting and a new twist on President Franklin Roosevelt’s fireside chats. In an earlier post I wrote about the need to re-invent the fireside chat (see sidebar tag).  http://edition.cnn.com/2009/TECH/03/26/online.obama/index.html#cnnSTCText

The comments I looked at to try and assess John Q. Public’s reaction fell into two categories: opinions about the content of the event, and opinions about the nature of the event. Because this is a blog dedicated to matters relating to communicators and communications I’ll reserve judgment on the content and stick with issues related to format.

Typically, either commenters felt the “online town hall” was a kind of staged event, or they considered that representing the event as a real face to face was inaccurate at best.

If we look at this “communication experiment” from a strictly numbers standpoint, to give this some basis for comparison, there were 131.2 million voters in the 2008 presidential election compared with 3.6 million voters for favored questions to ask during the online forum; by my calculation that’s 2.7% online votes relative to election votes. I’m using “election votes” for comparison purposes because this reflects the voting population, actively engaged enough to cast a ballot in 2008, and therefore this is the “universe” one might expect to pull from for an event like this. In my opinion, that’s a solid expression of general interest for a first time attempt at something never tried before. The 67,000 viewers tally seems a miniscule number granted, but remember the president himself characterized this event this way: “This is an experiment,” he said, “but it’s also an exciting opportunity for me to look at a computer and get a snapshot of what Americans across the country care about.” Remember, this is the same president who refused to be parted from his Blackberry.

What I want to emphasize as regards this “communication experiment” is the legitimacy of trying it out. One requirement for an effective communicator is to gain a sense of his or her audience. This may turn out to be a valuable way to “stay connected”, and if so, justifies the idea – from a communications strategy standpoint, given the reaction as I have gauged it, much of which is predictable and based on built in biases, as a communication vehicle it may not have much sway with the general populace, but as this blog always takes the effort to point out, it is the impact on the intended audience which really counts. The intended audience here? Those confortable in cyberspace, the very cadre enlisted by the Obama campaign team so effectively. I intend to do a separate post after more thorough assessment as to how the “online town hall” concept might be fitting into the further development of an overall communications strategy for the president, that being something I have addressed in previous posts as well.

https://communicatorsandcommunications.com/2009/03/26/president-obama-and-communication-experimentation/

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President Obama on late night TV

I raised this issue in a previous post: https://communicatorsandcommunications.com/2009/03/12/franklin-roosevelt-invents-the-fireside-chat/


namely, what is the most effective means President Barack Obama can use to communicate with and to the American public in this present crisis environment? I’m not talking here about the usual and customary. These are not usual and customary circumstances we face as a nation. What’s needed is a creative solution to the urgent requirement for the President, as “Communicator in Chief” as I have previously referred to the role, to garner the confidence of the citizenry that we will prevail against the economic travail we have encountered; granting the content of the message is of utmost importance, the “packaging” of that message, is almost equally important as every Marshall Mcluhan fan knows, for indeed the medium is the message. (See previous relevant post ) https://communicatorsandcommunications.com/2009/03/07/marshall-mcluhan-revisited/

So what’s the right setting? We have the townhall meeting format – that’s been tried; we have the primetime televised press conference – that’s been tried; and now we have the late night talk show – chalk up that one.

Last night’s “The Tonight Show With Jay Leno” featured President Obama, and there were a number of “firsts”: First time a sitting president has appeared on a TV Program like The Tonight Show, first time as a sitting president Barack Obama makes an unseemly comment about “special olympics” (more about that later). This is all very serious. What the President’s team is obviously doing is experimenting. I don’t believe this is trial and error – not for a minute. Each “media decision” is carefully considered beforehand and carefully analyzed afterwards.

I reject the notion suggested by some that putting President Obama on late night television is primarily an attempt to pump up poll numbers.

I think ultimately, a combination of “outlets” will emerge that serve the communications strategy at hand.

Is it beneath the dignity of the office of president to appear on a late night talk show, and joke around at that? This is a Twitter and Facebook absorbed society. It is important to put a “human face” on the person who holds the highest office in the land. In fact, because we live in a Twitter and Facebook culture, President Obama needs to establish this kind of closer personal connection with his fellow Americans in order to communicate convincingly – an essential goal in order to move us forward as a nation. In an earlier post I wrote: “What is needed is to re-invent the “fireside chat” circa 2009.” That is what I believe the Obama communications team is attempting to concoct.

On the matter of the gaffe involving “special olympics”, now apologized for, I have personally spent a great deal of energy in community service on behalf of those with disabilities over the years, and I was indeed truly disappointed by the President’s remark. Let’s hope that errant comment will be turned into an opportunity to advance the cause of those with special needs. In any case, we need to move on with this larger “experiment” which is, advancing the State of the Union.

 

https://communicatorsandcommunications.com/2009/03/20/president-obama-on-late-night-tv/ 

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Franklin Roosevelt invents the “fireside chat”

76 years ago today Franklin Roosevelt sat in front of a radio microphone and literally created a new communications “environment”. http://en.wikipedia.org/wiki/Fireside_chats

What I want to point out about the concept of the “fireside chat” as a communications vehicle is directly related to President Obama and the current situation we face as a nation. As “Communicator in Chief” president Obama has to ensure that for the duration of this national morass we are going through, that in all his communication efforts to the general public he essentially utilizes what I will call the “Roosevelt Approach”, so well crafted by FDR, and therefore Obama’s communications advisors – who were seemingly so astute on the campaign trail – need to revisit the rationale for the success of the fireside chat format. In this regard, as important as the content was, the character of the presentation within the framework of the media involved is what needs to be assessed from a communications standpoint. Keep in mind that this took place during the “Golden Age of Radio”; we now are in the “New Age of the Internet”, and I am not so sure that a talking head in front of a camera albeit,  a Presidential talking head – translates that well on a computer screen for the purpose intended, that being hopefully injecting confidence about the future. What is needed is to re-invent the “fireside chat” circa 2009.

https://communicatorsandcommunications.com/2009/03/12/franklin-roosevelt-invents-the-fireside-chat/

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